Refund Policy

Customer Satisfaction has always been our Priority, so if you don't like the items you have 30 Days to return your items from the date you ordered.

Don't even Worry about any fees while returning as all items are eligible to be returned for free.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging if possible.

To start a return, you can contact us at contact@qupler.com.

Once your return request is approved, we will be sending you a FREE UPS Prepaid label through Email.

Please note free return labels are available for items being shipped within 48 continental states only.

You can print the label, attach it to any box/package and return the items.

You will have 30 days to send the item back for full refund once you receive the free return label.

The package will be returned directly to our warehouse. Once we receive the items back we will process the return and refund the balance back to your account.

QUPLER offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage.

b. E-mail or dispute received including name, date and content.

You can always contact us for any return question at contact@qupler.com.

ORDERS DELAYED

Orders are lacking tracking information, in transit, pending, expired 40 days after orders departed from our warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 40-45 days after orders departed from warehouse.

For some special shipping methods, Luxxy Closet cannot deal with your disputes :-

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

ORDERS NOT RECEIVED.

QUPLER will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If You do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Customers need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, QUPLER takes no responsibility if products have been lost.

PRODUCTS DAMAGED.

QUPLER offers a full refund or a replacement if packages arrived are badly damaged.

We offers a partial refund or a replacement if packages arrived partially damaged . Unfortunately, we cannot accept returns on sale items or gift cards.

 

INCORRECT OR MISSING PRODUCTS.

a. For incorrect products, QUPLER offers a full refund or replacement.

b. For products with wrong color, etc., We offer a refund or resend if you provide a screenshot of your complaint including name, content and date.

c. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing which affect product function, We will resend the product only.

d. For accessories, QUPLER will resend the accessories.

For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

UNACCEPTABLE DISPUTES.

QUPLER shall not accept any unreasonable disputes, including but not limited to:

a. The Customer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The Customer ordered the wrong items.

e. The shipping address was provided incorrectly.

f. Tracking information deleted by logistics companies or local post offices.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.